Returns & Exchanges
At Utz Quality Foods, we strive to ensure every snack reaches you in peak condition; however, due to the perishable nature of our products, we offer resolutions for items that arrive damaged or incorrect. Please contact our customer care team within 14 days of receipt to initiate a claim for a replacement or refund.
Inspect Your Shipment
Upon delivery, please examine your package for any signs of transit damage or missing items from your snack order.
Contact Customer Support
Reach out to our team via our official contact form or phone number with your order number and photos of the damaged goods.
Verification Process
Our quality assurance team will review your claim within 2-3 business days to verify the issue and approve a resolution.
Receive Replacement or Credit
Once approved, we will ship out a fresh replacement of your favorite snacks or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing